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Australian Consumer and Competition Commission |
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| The national consumer watchdog. |
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Australian Consumer Law |
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| From 1 January 2011, Australia will have
one national law for fair trading and consumer protection - the
Australian Consumer Law. Australian consumers and businesses will
have the same rights and obligations wherever they are in Australia. |
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Australian Consumers Association |
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| Better known as the publishers of
Choice Magazine. |
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Australian Direct
Marketing Association |
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| The Australian Direct Marketing
Association (ADMA) has a
Consumer
Help section, which includes a
Do Not
Contact service to have your name and contact details removed
from marketing lists used by ADMA members. |
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Australian Human Rights Commission |
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| The Australian Human Rights
Commission investigates complaints about
discrimination because of race, sex or disability. |
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Commonwealth Ombudsman |
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| The Commonwealth Ombudsman considers
and investigates complaints from people who believe they have been
treated unfairly or unreasonably by a Commonwealth Government
department or agency. |
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Financial Ombudsman Service |
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| The Financial Ombudsman Service fairly
and independently resolves disputes between consumers and member
Financial Services Providers. Membership is open to any Financial
Services Provider carrying on business in Australia. It covers
financial services disputes including banking, credit, loans,
general insurance, life insurance, financial planning, investments,
stock broking, managed funds and pooled superannuation trusts. |
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MoneySmart |
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| MoneySmart is the Australian Securities and
Investments Commission's consumer website with lots of financial tips
and safety checks. |
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MoneySmart - How to Complain |
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| If you have a dispute with a business or person who provided you with goods or
services, find out the right way to proceed with the complaint. |
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MoneySmart - Search ASIC's Lists |
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| You can check basic facts about the
people, companies or schemes you are thinking of dealing with,
before you get financial advice, hand over your money for an
investment, get a loan or credit or buy financial products. ASIC's
databases can tell you if these people or companies are registered
or licensed. |
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Private Health Insurance
Ombudsman |
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| The main role of the Ombudsman is to
provide private health insurance members with an independent service
for health insurance problems and enquiries. |
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Product Recalls Australia |
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| Product Recalls Australia provides current product recall
information based on notifications provided to the Parliamentary
Secretary to the Treasurer. |
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Scam Watch |
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| Look (and think) before your leap.
It includes a section about
Online Scams. |
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Superannuation Complaints Tribunal |
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| The Superannuation Complaints Tribunal
(SCT) is an independent Tribunal set up by the Commonwealth
Government to deal with complaints about superannuation funds,
annuities and retirement savings accounts. |
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| Telecommunications Industry
Ombudsman |
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| The Telecommunications Industry
Ombudsman is a free and independent alternative dispute resolution
scheme for small business and residential consumers who have a
complaint about their telephone or Internet service. |
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Consumer Credit Legal Centre |
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| Legal advice and fact sheets for consumers in NSW
in relation to credit, debt and banking. |
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Energy
& Water Ombudsman |
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| The Energy and Water Ombudsman provides an
independent way of resolving complaints
for customers of electricity, gas, and larger water providers in
NSW. |
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NSW Fair Trading |
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| NSW Fair Trading is the NSW consumer
protection agency. |
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NSW Ombudsman |
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| The NSW Ombudsman investigates and reports on
complaints about the conduct of NSW agencies and their employees,
including both government and some non-government agencies. |
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Office of Fair Trading |
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| The Office of Fair Trading
promotes the existence of a fair and ethical marketplace within the
community. |
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Queensland Ombudsman |
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| The Queensland Ombudsman makes sure that
Queensland's public agencies - that is, government departments and
bodies and councils (local governments) do the right thing by
people. |
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Consumer Affairs Victoria |
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| Within the overall mandate of the
Department of Justice, the vision of Consumer Affairs Victoria is
for a
confident and informed Victorian marketplace distinguished by
ethical trading and consumer protection. |
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Financial and Consumer
Rights Council |
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| The Financial and Consumer Rights Council (FCRC) is a
non-profit, membership-based organisation which works to ensure that
all people, particularly low income and vulnerable consumers, have
access to fair treatment as consumers in the market place. |
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Victorian Ombudsman |
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| The primary function of the Victorian Ombudsman is
to investigate complaints from aggrieved persons against Government
administration. |
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Department of
Commerce - Consumer
Protection |
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| Consumer Protection promotes fair trading and
protecting the rights of consumers and businesses in Western
Australia. |
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Western Australian
Ombudsman |
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| The Western Australian Ombudsman is an independent
and impartial person who investigates complaints about Western
Australian government departments, statutory authorities, local
governments and the Western Australia Police Service. |
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Office of Consumer and Business Affairs |
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| The Office of Consumer and Business Affairs
regulates defined business activities and maintains business and
civil records for South Australia. Among other things the
website has sections for
Consumer Advice,
Making a Complaint,
Product Safety,
Residential Tenancies
and Scams. |
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South Australian
Ombudsman |
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| The South Australian Ombudsman investigates
complaints against South Australian government and local government
agencies and conducts freedom of information reviews. |
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Consumer
Affairs and Fair Trading |
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| Consumer Affairs and Fair Trading provides advice
and information to the public and business operators on matters
affecting the interests of consumers. Potential breaches of
legislation administered by the Office are investigated and product
safety standards are enforced. |
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Tasmanian Ombudsman |
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| The Tasmanian Ombudsman enquires into and
investigates complaints against Tasmanian government departments,
councils and certain public authorities. |
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ACT Ombudsman |
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| The Commonwealth Ombudsman performs the functions
of the ACT Ombudsman. |
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Office of
Regulatory Services - Fair Trading |
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| The Office reaches and protects the
community through the administration of fair trading legislation and
the registration and compliance of businesses in specific
industries. |
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Consumer Affairs |
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| Consumer Affairs is a division
of the Department of Justice, and aims to promote and regulate
responsible business and industry association conduct through
administration of a regulatory system that protects community
interests. |
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Northern Territory Ombudsman |
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| The Northern Territory Ombudsman receives
complaints from members of the public who feel they have been
treated unfairly or inappropriately by Northern Territory government
agencies, statutory authorities or local government or community
councils. |
