FAQ - Frequently Asked Questions

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1.  Can you provide me with further information about a particular retirement village or retirement villages in a particular region?
2.  How do I find rental accommodation for seniors?
3.  Can you help me find long lost friends and relatives?
4.  What's in The Retirement Village Handbook, how much is it and how do I order a copy?
5.  How do I list my retirement village or law firm in your online directories?
6.  How can I advertise my seniors related business, products or services on the website?
7.  Is your online credit card payment facility secure?
 
1.  Can you provide me with further information about a particular retirement village or retirement villages in a particular region?

The short answer is no. All the information we have is available on the website, so please first search our Retirement Village Directory (for operational retirement villages) and our Development Directory (for new villages and staged developments). You can search the Retirement Village Directory by region, suburb/town, postcode or operator. If a particular retirement village is not listed in the above Directories, or the only information provided is the name, address and telephone number, then the rest is up to you. Most village operators will happily send you an information package on request. Do us a favour while you're at it and suggest that they visit our website and submit a detailed listing with photographs!

2.  How do I find rental accommodation for seniors?

Please visit the Retirement Housing - Rental Accommodation information sheet in our Resource Centre.

3.  Can you help me find long lost friends and relatives?

Sorry, we don't have the resources.

4.  What's in The Retirement Village Handbook, how much is it and how do I order a copy?

The Retirement Village Handbook is a comprehensive consumer guide to resident funded retirement villages in Australia.  It is designed to help prospective retirement village residents and their families understand the main resident funded retirement village alternatives that are available in Australia today and provide them with the information they need to analyse, assess and compare alternatives, evaluate investment potential, ask the right questions, get the right advice and ultimately make informed decisions. It is not a directory of retirement villages. The cost is $49.95 for Seniors Card holders who provide us with a copy of their card, and $75 otherwise. That includes postage for deliveries within Australia, but you must add $10 for deliveries outside Australia. You can pay by cheque or by credit card via our secure online credit card payment facility. For further information, please visit our Handbook page, which includes a link to an order form (at the bottom of the page) that you can print or submit electronically with your payment.

5.  How do I list my retirement village, development, property, law firm or aged care facility in your online directories?

Please visit the following pages for further information, depending on your listing requirements:

bulletRetirement Village Directory  (for operational retirement villages)
bulletDevelopment Directory  (for new retirement villages and staged developments)
bulletProperty Marketplace  (for individual retirement village property resales)
bulletLaw Firm Directory  (for law firms with expertise in the field of retirement villages)
bulletAged Care Directories  - please visit our new aged care website, It's Your Life Seniors Care.

6.  How can I advertise my business, product or service on your website?

Please visit our Advertising page for further information.

7.  Is your online credit card payment facility secure?

Our online credit card payment facility uses the eSec Payments Gateway, provided by Securepay Pty Limited, which is based in Melbourne. It provides a secure environment for the transfer of your confidential data from your browser to our financial institution using the latest encryption technology.

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